Boldbeast Recorder can get the telephone number but other recorders can't
=> Many phones have related bugs in the ROM, Boldbeast Recorder can bypass most of these bugs to get the right telephone number. Many recorders in the market can't deal with these bugs appropriately.
Boldbeast Recorder can't get the telephone number but other recorders can
=> It's impossible so far. We have checked log files from more than 1000 android phone models, Boldbeast Recorder can deal with various problems in phones, it works far more stable than other recorders.
Sometimes Boldbeast Recorder can't get the telephone number
=> The reason is there is a bug in your ROM, sometimes the ROM doesn't tell the app the telephone number. As a result if Boldbeast Recorder can't get the telephone number all apps can't get it either (including the built-in Call Log app), you can confirm it yourself. You have to wait the manufacturer to fix the bug in future ROMs.
Boldbeast Recorder can get the telephone number but can't get the contact name
=> The reason is you didn't allow Boldbeast Recorder to read your contacts. Please check built-in Settings and third-party apps such as "privacy guard", "safe manager", "app manager" etc, don't let them block Boldbeast Recorder visiting your contacts.
Boldbeast Recorder can get the telephone number but sometimes can get the contact name sometimes can't
=> The reason is the "privacy guard", "safe manager", "app manager" etc works unstable, it sometimes can prevent Boldbeast Recorder getting the contact name sometimes fails. You should always allow Boldbeast Recorder to get permissions needed to work normally.
Some phones with Android 6.0 up have this problem:
- When making an outgoing call
The screen is on, so the app can always get the telephone number correctly
- When receiving an incoming call
. If the screen is on, the app can get the telephone number correctly
. If the screen is off, the app can not get the telephone number.
Why? Because you are using "Battery Optimization" blocking the app working. You should remove the "Battery Optimization" limit on the app. Please see  in this page http://www.boldbeast.com/android/call_r … oting.html to know detailed info.