Why? Please see [007] in this page http://www.boldbeast.com/android/call_r … oting.html to know the reason.

Don't uninstall the app then reinstall it. Instead please install and overwrite it directly, so that all your settings and recordings will remain unchanged.

Files sent on the 16th. How did you get on? Any resolution? Regards Scott.

On the post #14 above you said "The converstaion is being recorded, but I can only hear myself and not the caller". So you should
- Switch on the loudspeaker during a call, so Boldbeast can record the call on both sides normally. Or
- Root the phone, so Boldbeast can fix it completely to record calls on both sides perfectly without switching on the loudspeaker.

I have recently purchased another Galaxy S20+ 5G and am having a couple of issues..

I received your email also and replied. Please check your email box. Thanks.

Please click "Call Settings - Fix Recording Issues - Ask New Parameters" in Boldbeast Recorder.
- If you have an email app that can send emails
  A new email will be created and opened, you can review, update, discard or send out it.
- If you have no email app that can send emails
  You can use the browser to open your web email like gmail, hotmail etc, then use it to send the file hardware_logs.zip to me service@boldbeast.com.

Files sent on the 16th. How did you get on? Any resolution? Regards Scott.

I have recently purchased another Galaxy S20+ 5G and am having a couple of issues. I already have an SM-986B (FW Telstra 2020.08.20) as my personal phone which I rooted roughly 2 month ago and have the call recorder working fine on this device. Yesterday I purchased another SM-986B (FW Telstra 2020.10.07) for my work phone and rooted the device today, however I cant get the recorder to detect root access. I have a log from each phone for your perusal.

Please see below steps in which I have taken to try and get this to work –

1.    Rooted phone with TWRP (UI 2.5) with Encryption Disabler
2.    Installed Magisk 21.0 with TWRP
3.    Installed SELinux Switcher 7.1.3 with TWRP
4.    Installed latest 13.7 Boldbeast
5.    Added Boldbeast to the Accessibility Service
6.    Copied CallRecordingFix_Magisk_Install.zip from working S20 as my work phone Boldbeast version didn’t come with this standard like last time.
7.    Installed the module into Magisk (8.0.2) and rebooted
8.    Installed SELinux Switch 7.1.3 apk and set to passive
9.    Tried to enable root options in Boldbeast without any success and my calls only have my voice recorded.
10.    I even tried installing the CallRecordingFix_Magisk_Install.zip through TWRP (I have a screenshot of this also) with no avail

Magisk says it has granted bolbeast root access, however boldbeast keeps saying I need to root my phone.

Forum pages I have read and tried –

https://www.boldbeast.com/forum/topic19 … issue.html
https://www.boldbeast.com/forum/topic19 … order.html
https://www.boldbeast.com/android/call_ … html#id009
https://www.boldbeast.com/forum/topic20 … tions.html

I also have both hardware logs to send also and can you please advise as to where to send these.

Any advise would be greatly appreciated.

Thanks in advance.

Dan.

Can you please click "Call Settings - Fix Recording Issues - Ask New Parameters" in Boldbeast Recorder to send log files to me? Let me have a look at them and see what happened in your phone. Thanks.

I've created the hardware_logs zip file. But its not apparent to me how to send the file to you? Suggestion?

Switch on the loudspeaker during a call, so Boldbeast can record the call on both sides normally.

LoL. Or maybe I should just buy a tape-recorder.

(I'm sorry but if that's your best suggestion, then thanks to Android10...BoldBeast is now dead).

I've been continuing to try a number of different settings. I've now got the phone to record, but I can only hear my own voice. Reviewing the "troubleshooting" files, I can see [004] which suggests that if the recording starts before the line is answered, or if I am the receiver of the call, that the other persons voice will not be heard. I have thus disabled the Auto Record Calls feature (Call Settings --> Auto Record Calls --> disable).

I'll see how that goes.

None of these things that I try are working. Can I have some additional assistance please? The converstaion is being recorded, but I can only hear myself and not the caller. I am a PRO User in Australia. I have a Samsung Galaxy S20 (SM-G986B). I've set to manually record (i.e. have disabled the Auto Record Calls feature (Call Settings --> Auto Record Calls --> disable)) and all of the above was conducted in mode 12, in MP3 format. I've varied the tests between Tune Samsung 1 and Tune Samsung 2 and there's no difference. I've tried the test with 'Tune Audio Effect' checked and this too made no difference. I've tried 'Auto Switch Speaker On' checked with 'Noise Suppress' and 'Tune Audio Effect' checked (all at once with 'Tune Samsung1') and no difference either.

Rooting the phone is NOT an acceptable solution. Is there any other suggestions please?